If you are calling about a problem with your bill or service, think about what your ideal resolution might be. Website says: We've identified a fault which means Customers in the area may have no access to their Phone, Internet and/or Optus TV with Fetch services for the … Optus MultiLine can also be used for modem calls' OPTUS Multiline (is a ISDN type product) its delivered direct from there exchanges via access methods above (i.e SHDSL, Fibre,Telstra Lease, ETC) I have found Optus great with TV complaints, OK with internet problems but ***** awful with home line faults. RS Peer. Postcode 3056 Nil internet from 4am. We're here to help, with business advice, tips and inspiration from entrepreneurs and industry experts. View all badges. I have replaced the handset with a new one and and replaced - 314763. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. Facility . GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. Best to take a look out our internet troubleshooting guide to see if this provides you with some improvement.. ASN. Optus, owned by Singapore’s Singtel, has previously complained about NBN Co, submitting to the Australian Competition and Consumer Commission in 2018 that “there is insufficient commercial consequences for NBN Co if it fails to meet service levels”. Check our network outage graph for keeping eye whether any Optus services are down and not working. If you think this information is inaccurate or know of other ways to contact Optus - Faults please let us know so we can share with other customers. Stephen Fenech says Optus has created a "green shoots grants program" to give bushfire-affected businesses and individuals hardware, technology and services to help people "get back on their feet". So we created a free concierge service you can call at the phone number below. Turn on suggestions. Lucyharbidge New Contributor My Optus app Answered . Turn on suggestions. You should be able to find your number on a recent bill. The Optus mobile backup will also provide an interim broadband for service faults. 0 Kudos Reply. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Bank of America or Verizon Wireless. Live chat allows you to have a written record of your communications with customer service. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Education. Showing results for Search instead for Did you mean: Go Ask a Question. In the event a holiday falls on a weekday or weekend, Optus is closed for business. If calling doesn't seem to work, consider these alternatives: This is Optus - Faults's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Optus - Faults agent. Sharing is what powers GetHuman's free customer service contact information and tools. Optus. Popular topics. Additional technical support was provided to customers, services providers and Optus dealers. Please keep sharing your experiences so we can continue to improve this free resource. The Optus mobile backup will also provide an interim broadband for service faults. In the event a holiday falls on a weekday or weekend, Optus is closed for business. First, if you didn't take notes during your call, take some time to write down or type out what occurred during your conversation with an Optus customer service representative. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Work from home. Next, try calling again. It's not always clear what is the best way to talk to Optus - Faults representatives, so we started compiling this information built from suggestions from the customer community. GetHuman builds free tools and shares information amongst customers of companies like Optus - Faults. Or just take advantage of GetHuman's tools for getting attention on your issue faster: Unfortunately, Optus - Faults does not offer live chat as a channel for customer service at this time. You may filter by Exchange, ASN or Speed. Optus will support the service with a data network and fault tolerance guarantee of 99.9 per cent reliability, Bur said. Notetaking can help you prepare to escalate your case if necessary. Last Tuesday’s outage took 9 hours to rectify. Aside from here on Yes Crowd, there are a few ways to contact Optus across the business. If you need to return or exchange equipment, you'll have to do that by mail or at an Optus location. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you find yourself unable to properly resolve your issues with Optus, you can contact the ombudsman office and ask for assistance. Faults & technical support : Optus’s faults and technical teams are open 24/7, all year round during working days & also public holidays. Next day got a text from Optus confirming that it was activated. But it still wasn't working. No filter matches. Optus - Faults Help Pages: What to Know. Exchange. We've created these shortcuts and apps to try to help customers like you (and ourselves!) With the pace of change accelerating, Aussie business owners have been forced to rethink their businesses and re-imagine their futures, placing a new importance on the concept of innovation. Real-time overview of outages and problems for Optus. For example, look at our Contact Sony page. I need to be able to us... We are a school in Victoria and our phone lines are down. This phone number is Optus - Faults's Best Phone Number because 18,606 customers like you used this contact information over the last 18 months and gave us feedback. IPv6. Login . Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. Posted We have moved! 4G backup speeds may vary and are limited to 12/1 Mbps. The business center is closed on Saturday & Sunday. While using the backup pathway on your Optus Ultra WiFi Modem, Fetch will be supported on a best effort basis. Recently upgraded from ADSL to NBN, had the guy come by and connect everything. Is Adelaide having problems? ASN. Each time we eventually got through to check on the progress the reply was: we'll test the lines and get back to you within 2 - 3 hours. Optus is a telecommunications company that operates in Australia, offering broadband Internet, mobile phone, and, in some areas, cable television services. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. As the second-largest telecommunications company in Australia, Optus receives many phone calls to its customer service center every day. It should be noted, however, that surveys show that the customer service issues experienced by Optus customers are not unique in the industry. I need to log a home line fault over the internet. Yes Business - Optus Yes Business is a digital content hub for small and medium (SME) sized businesses that provides free business insights, resources, innovation and mobile or … The Optus - Faults call center that you call into has employees from Singapore and is open 24 hours, 7 days according to customers. Our sales team is available Mon-Fri between 8am-5pm. My home phone line is dead. Hours: 24 hours, 7 days; best time to call: 9:45am. The southernmost tip of the San Andreas fault has … @MaskDistributor @Optus @illusiary Been out all morning since the power went off/on about 4am. IPv4. Optus has different contact numbers for different services and departments, such as Sales, technical support, and billing questions. All forum topics; Previous; Next; 2 Replies Highlighted. 4G backup speeds may vary and are limited to 12/1 Mbps. Contact Optus via social media platforms. In 2019, Optus became proactive and started offering additional options for filing customer service requests as well as establishing a "case management" approach that assigns a problem to a single representative who can work toward a resolution. And you can click here if you want to compare all the contact information we've gathered for Optus - Faults. Reacting to the impeachment inquiry, the president launches a tweetstorm against the California lawmaker, who is leading the congressional investigation. To help you scale your business. GetHuman also often has pro tips or even step by step guides that show you how to resolve whatever customer service problem you are having. A business specialist will contact you on a weekday between 8am-5pm. Hi all, Hope you guys have had a better experience upgrading to NBN than I have. Here you see what is going on. While the scope of the initial fault was limited to Apple users and non-Optus customers signing on to the app, Sunday night’s outage affected a larger user base, including Optus customers. ASN. Your email server has be labelled by sorbs as a spam problem see log extract showing yo... My fetch box keeps rebooting * or * times a day. Huge impact on my business. Country. Optus, a member of the Singtel Group, offers enterprise services across Africa, Asia, Europe, and the United States & Canada. People call Optus customer service for many reasons, including: There are several things that you can do when calling Optus to improve your chances of a quick answer to a question or a speedy resolution to a problem: As you might expect, there are mixed opinions on the quality of Optus customer service. Or take a look at the Verizon Wireless Phone Number page. If you'd like to help in the effort to improve customer service for all, please share! i am a business customer and apparently there is a premier level of care ????? Our numbers are **** **** an... My landline is not working in or out*** ********, Fb nahi khul rahi na hee password forward ho raha. Optus Mobile is planning to fork out some A$250 million (S$240 million) to acquire the mobile service business of Amaysim Australia, before the latter winds up.. Read more at straitstimes.com. We can't really provide this kind of help if you're looking to contact Optus - Faults because they don't have multiple lines or means of contact. Issues that involve equipment or line malfunctions may require a visit from a technician to resolve. Network status updates help explain what's going on near you as we build or maintain our network. You can help! Media reports have indicated that many other telecommunications companies have dissatisfied customers. Yes Crowd; Device Guides; Network Status; My Optus App; Perks; Device Guides. Find the help you need with Optus. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback. So, Optus had a technical failure over the weekend with Direct Debit using a credit card, sent out a... Tuesday . Doro PhoneEasy 623 Change device . Optus can book the NBN to come out but NBNCo do sometimes fail to materialise. Internet is working and I can make calls o... My landline is not working in or out. Some services or service features may not work while the Optus Ultra WiFi Modem is using the mobile backup pathway. If you get off a call with Optus feeling frustrated or dissatisfied, don't give up. Common problems addressed by the customer care unit that answers calls to 131 344 include Technical Support, Account access, Service and other customer service issues. Security fault in its network that allowed customers to eavesdrop on others '.! Log a home line optus business faults over the internet with Optus feeling frustrated or dissatisfied, do give! The backup pathway nearby quake doesn ’ t necessarily mean a big quake is coming office. By dropping a … the Optus mobile backup pathway of 99.9 per cent reliability, Bur said on Friday is... > troubleshooting > home phone ; support and any Speed upgrade on your home small... 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